Termos e Condições

Welcome to Lisbon Heart Apartments
Thank you for choosing us for your stay.
By making a booking with Lisbon Heart, you accept the Terms and Conditions applied to our website.
Before making a booking we recommend you read the Terms and Conditions carefully.


Specific Conditions
Each apartment has its own specific conditions, which are listed on the respective webpage;
By accepting these terms and conditions you are also accepting the specific conditions of the apartment you are booking.

All clients are required to fill a form, after which they will be sent a confirmation email, every time they make a booking, with the respective reference for the property they have booked;
Initial payment for the booking is based on the apartment you have chosen, the rest of the total being charged when you check in;
Payment can be made by Paypal, directly through our website, or by bank transfer;
If paying by Paypal, as soon as we receive notification of payment, the booking will be automatically made and you will receive an email notifying you that your payment has been confirmed;
If paying by bank transfer, you will receive an email with the company’s account details, and you will have 48 hours to confirm the booking. Should you fail to do so, the property will no longer be held in your name. As soon as we receive the respective transfer, we will send an email confirming your booking.
Prices are subject to change and in all bookings, the availability, should be confirmed by us;
Check-in will only be made if clients pay the outstanding amount for their stay in cash (Note: daily cash withdrawal limits at cash-points are €400).
Minimum of stay is 1 nights and all booking reservations need to confirm availability by Lisbon Heart.

Cancellation Policy
Cancellation less than 30 days before check-in – no reimbursement of deposit;
Cancellation over 30 days before check-in – the initial deposit will be reimbursed.

Booking Alterations
Reductions in the number of people, alterations or cancellations to the booking imply a €20 administrative fee.

Check-in and Check-out
Check-in is from 15:00 to 00:00
Check-out is until 11:00.

Cleaning and Maintenance
Guests are required to leave the apartment as they found it, or else will have to pay an addition € 45 cleaning charge.